Shipping Policy

***IMPORTANT NOTE***

Due to the Covid-19 pandemic, please be aware that most shipping carriers are experiencing service delays. Many delays are taking longer than usual. While we do our best to ship your order within 1 business day of receiving your order, Yasutomo is not responsible for carrier-related shipping delays. Thank you for your understanding.

When do you ship?

We ship orders Monday through Friday, excluding national holidays. We ship within 1 business day of receiving your order.

What is your shipping carrier? 

Yasutomo ships with USPS.  

When will I get my package?*

USPS Ground packages typically take 2 - 8 business days to arrive from the date they are shipped.

USPS Priority Mail packages typically take 1 - 3 business days to arrive from the date they are shipped. You can use the USPS Priority Mail Delivery Map to see when your package should arrive.

*Based on information from the USPS website. Note: Exceptions apply and delivery time is not guaranteed.

How are shipping fees determined? 

Your shipping fees are based on calculated shipping rates as determined by the carrier. 

Where do you ship to? 

We currently only ship to the United States (excluding U.S. territories) and Canada. Please write to customer support if you are interested in us making shipping available in your country. 

Can I get free shipping? 

We do not offer free shipping. However, we do offer free pick up if you would like to pick up your order from our office in person.

How do I arrange an order pick up?

Upon checkout, select the "Pick up" option instead of shipping. It looks like this:

When picking up your order:

Drive to our office and wait for someone to open the gate for you. Pull into the back of the building.

Office address:
3740 Skypark Drive
Torrance, CA 90505

Please bring confirmation email, identification, and credit card used for purchase.

Pick up is available Monday through Friday 9am - 5pm, excluding holidays.

Call +1(310) 791-1995 for help.

Orders are usually ready for pickup within 24 hours of you placing your order.

 

Are there any other hidden fees besides shipping? 

You are only charged the price of your purchase items, sales tax, and shipping. We do not charge any handling or service fees. Customers in Canada are responsible for customs and duty per government regulations.

 

Return Policy

What is the Yasutomo return policy? 

If you are for dissatisfied with your items, you may return items purchased from https://shop.yasutomo.com/ within 30 days of purchase.

If you wish to return an item due to damage / defect, first report the issue through our contant form or call (661) 903-8996. To complete your request, you may be requested to submit photo documentation. 

All items must be returned in new condition and you must include your original packing slip inside your return shipment. Indicate the reason for return on your packing slip. 

Shipping charges are non-refundable. 

Send your return package via a traceable method to:

Yasutomo 
3740 Skypark Drive 
Torrance, CA 90505 

 

We are not responsible for a return if there is no proof of the item being returned to us to the above address.

Once your item is received, we will credit the value of the item and any taxes you were charged. You will receive your credit within 7-10 business days after it has been received. 

SUMI INK

Sumi ink is a staple of traditional Asian art, but it has more recently been embraced as a favorite ink choice for cartoonists, comic artists, line work, and more.

WATERCOLOR

We proudly offer authentic Japanese and Chinese watercolors that provide a delightful painting experience for all watercolor styles.

Looking for something less traditional? Our Western-style watercolor palettes are a great option (not available on our online store; please check your favorite art supply store).

ORIGAMI

Boasting over 70 different origami items in our catalog, this is one of the products we are best known for. Origami paper is great for traditional folding, collage, decoupage, card-making, and more. Your only limitation is your imagination.

BRUSHES

Sumi-e brushes have an impressive water-bearing capacity and are preferred by many artists for the ability to perform multiple functions with a single brush. Try our Asian brushes for calligraphy, ink wash painting, watercolor, and more.

We also offer waterbrushes (great for plein air!) and Silverado Taklon fiber brushes.

PAPER

We carry high quality Asian art papers, including Gasen, Kozo and Torinoko, as well as a limited assortment of small Shikishi boards. We also proudly offer Mineral Paper, an 80% calcium carbonate substrate "made from rocks, not trees!"

...AND MORE

Looking for something else? We also sell Nori Paste, writing instruments, paint palettes, and more. Browse our site to discover new supplies that are just right for you.

Want More Yasutomo?

Check out the Yasutomo YouTube channel for more product demos, tutorials, and project ideas, like the one below!

We're also on Instagram and Facebook.

Play

Drop Us A Line

Questions? Comments? Content requests? Raving reviews?

We'd love to hear from you!

Send us an email and let us know what's on your mind.